FAQs


ORDER ISSUES

I need to change the shipping address for my order, but my order has shipped!

So sorry for the issue! You should still be able to update your address on the USPS website! If your package returns to us due to an incorrect address, it will be cancelled and refunded; you will be notified if this happens.

Can I change the shipping address for my order?

We will be happy to change the shipping address for you order! Please email our Customer Care team by clicking HERE with your order number and the updated address ASAP, as we are only able to make changes to your order if it has not yet entered the packing process. Please note that changes to your order may be limited during periods of high order volume, including launches and promotions.

Can I change the billing address for my order?

Oops! Unfortunately, we are unable to edit the billing address once an order has been placed. Not to worry! It appears that you were able to successfully place your order. As long as your shipping address is correct, you will be able to receive your order!

 

Can I change the email address associated with my order?

Yes! Please email our Customer Care team by clicking HERE with your order number, original email address, and the updated email address so that we may make the changes for you. Once your email address has been updated, we can resend your order confirmation and/or shipping confirmation emails to the updated address.

 

Can I modify my order after I’ve placed it?

No, unfortunately we cannot modify orders once they have been placed. All sales are final. So sorry for any inconvenience!

Can I cancel my order after I’ve placed it?

Unfortunately, no. Once an order is placed, we are unable to cancel or modify the order. All sales are final. So sorry for any inconvenience!

I received a package, but it wasn’t my order.

We’re so sorry for the mix up with your order! Please email our Customer Care team by clicking  HERE with your order number and pictures of the following: the stamped initial/number on the outside of your envelope or box, the order packing slip with with the stamped initial visible, and a picture of the products you did receive. Please note that all order issues must be reported within 14 days of delivery. We’ll get YOUR order sent out asap!  

 

I received the wrong item.

  We’re so sorry for the mix up with your order! Please email our Customer Care team by clicking HERE with your order number, a picture of the incorrect items you received, and a picture of the packing slip with the stamped initial visible. Please note that all order issues must be reported within 14 days of delivery. We will get back to you asap!  

 

I am missing item(s) in my order.

Oh no! Please email our Customer Care team by clicking  HERE within 14 days of delivery with your order number and a list of the missing babies. Please make sure to include a photo of the items you did receive and a picture of your packing slip with the stamped initial visible. We will get back to you asap! 

I received broken item(s) in my order.

  Oh no! Your package must have had an extra bumpy ride! Please email our Customer Care team HERE within 14 days of delivery with your order number, the names of the broken babies, and a photo of the damaged items. We will get back to you asap!    

I received my package and have a problem.

Oh no! We do our best to get your order to you in perfect condition, but we understand that mistakes can happen. As we adore each and every one of our WoodChuckers, your complete satisfaction is our top priority and we will gladly assist you with any issues with your order. Please contact our Customer Care team by clicking HERE within 14 days of delivery so that we may help you further. Please note that you may be required to provide photos of your goodies in order for our team to best assist you.

 

PAYMENTS, PROMOS & GIFT VOUCHERS

How do I get my promo code? (subscription code)

Once you subscribe to our newsletter, you will receive an email asking you to confirm your subscription. Once confirmed, you will receive your coupon code in a second email. Please check your spam folder if you do not find it in your inbox. Your coupon will expire 7 days from the day it is issued.

Can I purchase a gift card for WoodChuckChucked?

Unfortunately, we do not currently offer gift cards. Buuuttttt, be sure to subscribe to our newsletter just in case we decide to offer this option in the future!

How can I pay for my order?

We accept all major credit cards, as well as PayPal and Apple Pay!

Why Isn’t My Promo Code Working?

We recommend copying and pasting your exact code into the coupon box to apply your discount. Keep in mind that promo codes cannot be combined, nor can they be applied towards shipping. They typically cannot be used during promotions as well, so double check the fine print when a promotion is live to be sure!

Can I combine coupon codes on my order?

Unfortunately, coupon codes cannot be combined, nor can multiple codes be applied to a single order. So sorry!

Do you offer a rewards/loyalty program?

Unfortunately, we do not have a rewards or loyalty program at this time. Thank you for your interest!

How do I use PayPal to pay for my order?

Once you are prompted to enter your payment information during checkout, please select the PayPal option, shown below: You will be redirected to PayPal to complete your order at this time.

I subscribed to your newsletter but never received my promo code.

Once you subscribe to our newsletter, you will receive an email asking you to confirm your subscription. You will receive your coupon code in a second email once your subscription is confirmed! Please check your spam/junk folder if you do not find it in your inbox. Your coupon will expire 7 days from the day it is issued.

Can I get a refund if the price has changed since I ordered it?

Unfortunately, we are unable to honor any promotions for orders placed outside of the promotional time frame as this would be unfair to the rest of our customers. We’re so sorry for any inconvenience, and appreciate your understanding!

Will I be charged International Bank Fees?

When placing an order, the final total you see during checkout is in USD. Once your bank pulls the funds, they will account for the current exchange rate. Your bank may or may not charge additional fees for international transactions. Please reach out to your bank for more information on any additional charges/fees!

It looks like you charged me twice for my order. Help!

If your credit card was declined when you first tried to place your order, you’ll see a pending transaction in your account. Don’t fret! We do not capture funds for declined transactions, and this charge will automatically drop off your statement within a few business days.

 

DELIVERY

When will my order ship?

Our products usually – key word usually – ship within 3-5 BUSINESS days (business days do NOT include weekends or holidays)! However, if we have some crazy promotion or a new launch, orders may take a bit longer to process, so be patient my friend!! Once your order has shipped, you will receive a shipping confirmation via email with a tracking number.

My package says delivered, but I didn’t receive it.

Sometimes USPS tracking information can be incorrect, and packages are marked as delivered before they actually arrive – oops! Your package will most likely be delivered within a few days, but it’s great to check with your neighbors and/or post office for more information in the meantime!

How are shipping rates calculated?

Shipping within the United States, Canada, Australia and the United Kingdom is $4.95 for orders of $20 and below; $8.95 for orders below $75; and FREE for any orders of $75 or above!

All international orders are subject to customs and duty fees as defined by the country of import. Customs and duty fees are not included in your WoodChuckChucked order and/or shipping total. WoodChuckChucked is not responsible for fees associated with import. All fees must be paid by the parcel recipient.

 

I successfully placed my order, but the status shows as “Unfulfilled” on my account.

No need to worry, unfulfilled just means your order is processing and has not yet shipped! Once your order ships, it will be marked as Fulfilled/Shipped. You'll receive an email with tracking once this happens!

I'm an international customer and my order's tracking shows that it has reached my country, but there has been no movement since then!

We are super excited for you to receive your goodies, but please be patient! International orders may take up to 21 business days to be delivered.

It is often helpful to refer to your local courier's online tracking, as it may have more accurate tracking information for your order. Alternatively, we recommend directly contacting your local post/customs office. The best way to do this is by simply locating your nearest post/customs office and visiting them in person. We recommend you physically visit the office to locate your package as your courier's online tracking may not recognize your USPS generated tracking number.

If 21 full business days pass and you do not receive your order, please contact our Customer Care team HERE with your order number! Please note, we are unable to assist you further with your order until after the 21st business day.

 

I'm an international customer and my order's tracking still shows that my package is in the U.S. after several days.

We are super excited for you to receive your goodies, but please be patient! Typically international orders do get delivered within 21 business days, however your package may be delayed by customs, or may simply be missing a scan. If 21 full business days pass and you do not receive your order, please contact our Customer Care team HERE with your order number! Please note, we are unable to assist you further with your order until after the 21st business day.

I'm an international customer and my order's tracking number is not showing any recent updates!

We're so sorry for the delay with your package! Although tracking does not indicate this, we can assure you that your package is still in transit to you.

Please note that international orders typically take 10 to 21 full business days to be delivered. Business days do not include weekends, or holidays.

In the meantime here are some things that might help you locate your package:

If tracking indicates that your package is in your destination country, please use your local courier's online tracking, as it may have more accurate tracking information. Alternatively, we recommend directly contacting your local post/customs office. The best way to do this is by simply locating your nearest post/customs office and visiting them in person. We recommend you physically visit the office to locate your package as your courier's online tracking may not recognize your USPS generated tracking number.

If tracking indicates that your package is still in the US, or is currently in transit, please be patient! Typically international orders do get delivered within 21 business days, however your package may be delayed by customs, or may simply be missing a scan.

Whatever the case may be, we recommend full communication with your customs office as this is the most likely place for packages to go missing.

If you have waited the full 21 business days and still have not received your order, please contact our Customer Care team HERE with your order number! Please note, we are unable to assist you further with your order until after the 21st business day

 

Can I have my order delivered to a PO Box address?

Yes! We do deliver to PO boxes. :)

Can I have my parcel redirected to a different address?

Once your order ships, we are unable to make any changes to the shipping address. You should still be able to update your address on the USPS website, though! If your package returns to us due to an incorrect address, it will be cancelled and refunded. We will notify you if this happens!

Will my package be charged customs?

All international orders are subject to customs and duty fees as defined by the country of import. Unfortunately, we are unable to provide information on whether you may or may not be charged customs/duty fees. Duties will be determined by the country of import upon arrival of your order based off product value.

These fees are not included in your WoodChuckChucked order and/or shipping total. WoodChuckChucked assumes no responsibility for duties incurred on discounted, promotional or give away items. All fees must be paid by the parcel recipient.

 

 

Delivery and Returns Delays

We do our very best to process and ship your order as quickly as possible, however once your order is transferred to USPS, it may encounter delays during its journey to you. The same is true for orders determined to be undeliverable by USPS and returned to our HQ. Unfortunately, we can only view the same information that you can via your order’s tracking number.

Please allow our full shipping times to pass before reaching out to our Customer Care team!

  • shipping may take up to 21 business days.

If your order is traveling beyond these time frames, please email our Customer Care team by clicking HERE with your order number and tracking information so that we may assist you further!

For returned orders, please note that we will issue a full refund for your order once it is received at our HQ and confirmed to be undeliverable. We are unable to process a refund for a returned order until we physically receive the package. We apologize for any inconvenience! 

How do I track the delivery of my order?

Yay, you are so close to receiving your goodies! Once your order ships, you will receive an email with a tracking number that you can use to follow your package’s journey to you. If you have an account with us, you can also access the tracking number for your order there, once it becomes available. You can locate this information under your Account Details, where your full order history is accessible.

Do you offer express/overnight delivery?

We do not currently offer expedited shipping. We apologize for the inconvenience!

What should I do if my order hasn't been delivered yet?

We’re so excited for you to receive your order! If your order is shipping to a domestic address, shipping typically takes 3-5 business days. If shipping internationally, shipping may take 10-21 business days. Please note that business days do not include weekends or holidays! We recommend reaching out to USPS and/or your local post office for more information on the status of your order.

If your order has exceeded typical shipping times, please email our Customer Care team by clicking HERE with your order number and tracking information so that we may assist you further. :)

 

Can I Use A Mail Forwarding Service To Ship My Babies?

Yes! Keep in mind, though, that items shipped using a mail forwarding service are not eligible for replacements of any kind.

What countries do you ship to?

We happily ship to (almost) all countries worldwide! Unfortunately, we do not currently ship to the following countries: China, Turkey, Democratic Republic of Congo, Cote D’Ivoire, Cuba, Iran, Vietnam, North Korea, the Crimean region of the Ukraine, Sudan and Syria.

All international orders are subject to customs and duty fees as defined by the country of import. Customs and duty fees are not included in your WoodChuckChucked order and/or shipping total. WoodChuckChucked is not responsible for fees associated with import. All fees must be paid by the parcel recipient.

My order shipped, when will it get to my house!?

All of our beloved packages are sent via the US Postal Service, so delivery times vary. For orders to residents within the USA, orders typically arrive in 3-5 business days once they have shipped (business days do not include weekends or holidays). Orders outside the USA can take up to 10 - 21 business days. Our babies love to travel and they may get to you sooner!

Do we ship to APO addresses?

Yes! Please follow these rules or your package might not make it!

  1. Write out the service member’s full name in the name field. Be sure to include their Unit as well on Address Line 1.
  2. The city field will need to be one of the following abbreviations set forth by the Military:
    • APO: Army Post Office
    • FPO: Fleet Post Office
    • DPO: Diplomatic Post Office
  3. The Region field for your order needs to be assigned a “state code,” which is categorized by the following abbreviations:
    • AA: Armed Forces Central and South Americas (Armed Forces Americas)
    • AP: Armed Forces Pacific
    • AE: Armed Forces Europe (including-Canada, Middle East, and Africa)
  4. Set the country as the United States, as these addresses are considered part of the U.S.

RETURNS & REFUNDS

Return Policy

Unfortunately, due to the low cost nature of our products, we are unable to offer refunds, returns, or exchanges. All sales are final. WoodChuckChucked reserves the right to refuse any returns at any time.

I was refunded for my order, but I need the funds returned to a different account!

So sorry for the issue! Unfortunately, we are only able to issue a refund to the original point of purchase for the order. Please reach out to your bank for more information on how to reroute the funds to the correct account.

USPS says my package is undeliverable. What happens now?

Oh no! If your package is determined to be undeliverable by USPS, it will be returned to our HQ. Once we physically receive your package and confirm that it was undeliverable, we will issue a full refund for your order. You will be notified when this happens! Unfortunately, we are unable to reship orders that are returned to us.

I am a US customer. What happens if my package is returned?

If you return your order to us:

Unfortunately, due to the low cost nature of our products, our return policy does not offer returns! All sales are final. If you choose to return your order to us, the order will be refused at our HQ once it is determined to be an unauthorized return.

If your package was returned to us by USPS:

We’re so sorry to hear that your babies are coming back to us! Unfortunately, we are unable to reship a package that is determined to be undeliverable by USPS. We are also unable to provide more detailed information as to why your order was returned by USPS.

You can use your tracking number to estimate when your package will return to us. We will issue a refund once we physically receive your order back at our HQ and confirm that your package was undeliverable. If you would like to purchase the same items, you will need to place another order. We apologize for any inconvenience this may cause!

I am an International customer. What happens if my package is returned?

If you return your order to us:

Unfortunately, due to the low cost nature of our products, our return policy does not offer returns! All sales are final. If you choose to return your order to us, the order will be refused at our HQ once it is determined to be an unauthorized return.

If your package was returned to us by your local post office:

We’re so sorry to hear this! Your items may be coming back to us if USPS determines that the package is undeliverable, or if your country’s customs office rejects the package.

You can use your tracking number to estimate when your package will return to us. Unfortunately, we are unable to determine the exact reason why your package is returning to us, as we can only see the same information that you see via tracking. We are also unable to reship your order to you.

We will issue a refund once we physically receive your order back at our HQ and confirm that your package was undeliverable. If you would like to purchase the same items, you will need to place another order. We apologize for any inconvenience this may cause!

What is your International Returns Policy?

Unfortunately, due to the low cost nature of our products we have a no return, refund, or exchange policy. We apologize for any inconvenience this may cause!  

I got this as a gift, can I return it for a different item?

We’re so sorry to hear that you are unhappy with your products! Unfortunately, due to the low cost nature of our products we have a no return, refund, or exchange policy. We apologize for any inconvenience this may cause!

PRODUCTS & STOCK

The product I want is out of stock! When will it be available again?

Oh no! Please sign up for our newsletter to be the first to hear about any restocks! We also announce restock dates via social media. :)

Do you offer a wholesale discount for bulk buying?

So sorry! Unfortunately, we do not currently sell wholesale nor do we authorize the resale of our products. Thank you for your interest!

Does WoodChuckChucked have any giveaways?

Everyone loves free things! You can always check out our social media for information regarding giveaways, as well as new launches, promotions, and restocks. :)

Where can I purchase your products?

Our products are currently sold in cyber land on WoodChuckChucked.com and may be coming to some retail stores soon! Be sure to sign up to the newsletter to stay informed of new launches. 

 

TECHNICAL

Do you have a phone number I can contact?

We currently don’t have a phone number for customer service inquiries, but we recommend taking a look around our Help Center to find answers to your questions/concerns. If you can’t find what you’re looking for or need help regarding your order, our Customer Care team will be more than happy to assist you! Please submit a request via email by clicking HERE or the button below!

Delayed order confirmation emails

Confirmation emails are typically received shortly after an order is placed. If you do not receive your confirmation email right away, however, don’t fret! Your confirmation email may experience a delay if your order was placed during a period of high order volume, such as an exciting new launch or promotion.

If you have not received your confirmation email within 24 hours after your order is placed, please email our Customer Care team by clicking HERE so that we may assist you further!

 

How can I unsubscribe from your emails/newsletters?

You can unsubscribe from our emails by scrolling down into a previous email we've sent you and select unsubscribe. This will remove you from our emailing list! If you change your mind later, you can still subscribe to our newsletters by signing up on our website or contacting our Customer Care Team! :)

I'm not receiving any emails or newsletters from WoodChuckChucked.

Whether you’re trying to find the status of your order or if you’re trying to catch all those sweet deals, being in the loop is super important! Check out these tips to make sure you’re receiving all of our emails.

-Your Email (gmail, yahoo, etc) may be marking our emails as Junk or Spam mail. To stop this from happening, please add ‘no-reply@WoodChuckChucked.com’ to your email address book.

-Make sure you typed in the correct email address when you signed up with us. Our team can double check this information for you!

-During the checkout process, did you click the text box next to ‘Subscribe to our newsletter’? If you didn’t, this may be why!

How can I search for items on the website?

If you’re interested in browsing our products by category, you can do so from the WoodChuckChucked homepage.

We’ve created some cool collections to help you browse all of our products.

We also organize our products by “What’s New,” as well as by collaborator, when applicable. Both are located at the top of our homepage, beside our “Shop” dropdown menu.

Of course, if you have a specific product you want to locate on our site, you can always use our search function at the top right of our homepage, where Account and Cart information is also located!

I'd like to close my account with WoodChuckChucked, how do I do this?

Oh no, we're sorry to see you go! You can unsubscribe from our emails by scrolling down into a previous email we've sent you and select unsubscribe. This will remove you from our emailing list!